Careers
General and Administrative
Desktop Support Specialist
As a member of the Operations Team, this person will be responsible for supporting the company with help desk administration, desktop support, hardware and software setup and training. The ideal candidate for this position should have good interpersonal skills and enjoy working in a fast paced environment. The candidate will also need to manage multiple requests and handle them in a timely manner. Candidates must have a strong troubleshooting, written and verbal communication skills, and the ability to work independently with little to no supervision.
Requirements
- Prior experience supporting Windows XP/Vista in a Windows 2003 AD/ Exchange corporate environment
- Strong knowledge of IT services and applications including, but not limited to Active Directory, DHCP, VPN, DNS, TCP/IP, SMTP, IIS, anti-virus and anti-spam/spyware blocking technologies.
- Ability to utilize Symantec Ghost to deploy/redeploy systems (not just usage but image creation as well)
- Troubleshoot and resolve PC hardware, software, and printer issues.
- Smartphone setup and administration using Windows Mobile OS and ActiveSync
- Keeps IT Helpdesk ticketing system accurate and up-to-date
- Basic administration of VoIP phone system (adds and changes) - experience with Mitel PBX a plus
- 24x7 on-call duty for internal system monitoring and issue resolution
- Ability to train employees on computer hardware, software, and phone system usage.
- Support for remote and traveling employees (laptops, wireless, cell phones, etc.)
- Communicate with vendors, as required, for troubleshooting and scheduling maintenance.
Education and Experience
- 2 to 4 years of experience providing desktop support for Windows XP/Vista laptops and desktops
- Experience with user account creation for Windows 2003 Active Directory and Exchange 2003
- Working knowledge of and the ability to support Office 2003/2007 applications (especially Outlook)
- Proven experience using a helpdesk ticketing system
- Must have experience supporting remote employees
- Ability to respond to emergencies after hours is a requirement of this position