In addition to these three programs, we also offer creative services and strategic planning to cover all the bases. I’ve been fortunate enough to build a passionate team of experts that span the globe, so no matter how big or small your project is, we can help. Oh, and since we have team members in several international time zones, we can quickly respond to clients with tight deadlines. For example, if you happen to submit a request for a minor template edit at 4pm EST, our UK team can do the work and have it waiting for you when you get in the next morning.
Things like that get me so excited about working at StrongMail. With my experienced team and the resources at our disposal, we have the ability to design effective programs that help e-marketers overcome real-world challenges.
To give you an example of the ways that we look to optimize our clients’ email programs, I am going to use this blog to do regular, informal critiques of email templates sent in by readers. For each critique, I will do a free high-level review and offer my thoughts to how it compares with the numerous templates we review each day. I plan on doing about 3 – 4 reviews a month, so send in yours today for consideration. You can email your template to strategy@strongmail.com.
I look forward to sharing these template reviews in future posts.
]]>Come on. Am I the only one who thinks this is a bit over dramatic? I know that at the end of the day this session is going to be an excellent opportunity for all of us to get a view into the new media channels that are redefining integrated marketing programs online, but do we need to go as far as to suggest that email is dying?
In recent weeks, I have been fortunate enough to see some exciting new programs that leverage social networks and experiential marketing to drive compelling brand experiences. Of particular interest was Tim Collins’ presentation at the Canadian Marketing Association event in Toronto entitled "Navigating Toward Marketing Mastery; Guideposts for a New Marketing Era." Mr. Collins is Senior Vice President, Experiential Marketing and Social Media at Wells Fargo. Tim walked the audience through a variety of unique and exciting programs at Wells Fargo, from the online community StageCoach Island to blogs like The Student LoanDown. Instead of killing email, these innovative programs are actually creating additional mail streams that need to be designed, deployed and managed.
Sure, the role of email will change as it becomes less isolated and more integrated with the rest of the direct marketing mix, but I am confident that email has a real future. So please, enough with the death email. The channel is alive and well, albeit a tad less sexy than a decade ago!
First, based on what we are seeing in the market, there is certainly a healthy trend towards leveraging event-based email streams for marketing purposes. Not surprisingly, companies are working to improve the customer experience and the related value of their event-based email streams. When choosing the best solution to deliver these critical communications, the deciding factors usually boil down to these three:
Integration: Email solutions need to connect to core data sources in order to fully leverage significant investments in EMM and CRM systems. Email solutions also need to be able to write data back to these systems. While most leading ESP solutions have web services API’s that enable data transfer, the integration options are typically not flexible enough for an enterprise's IT department. This is the leading reason enterprises look to email modules within EMM solutions to handle email deployment.
Delivery Management and Transparency: If integration is the reason companies look to leverage an EMM or CRM solution for email deployment, delivery management and transparency is the reason they look elsewhere. Most EMM solutions lack strong deliverability management solutions. Reporting of failed deliveries is often weak, and that information is critical, particularly with event-based messaging. I have seen some scary cost modules that outline how expensive it can be in the call center when 10% of an enterprise's purchase confirmations are blocked or end up in the junk folder. Furthermore, reputation is becoming the key driver for inbox penetration. EMM and CRM solutions simply have little depth in this area.
Features: Finally, companies that look to enhance event emails are typically already using the email channel for promotional and marketing messaging. They require a level of features that enable flexible dynamic content, web-analytics integration and other advanced capabilities. Most EMM and CRM solutions have email “modules,” and these modules are not core parts of their applications, which can leave their capabilities “lacking” in a marketer's eyes. The result, EMM and CRM may be OK for some email streams, but will rarely meet an enterprise's broader requirements. Feature requirements are also the reason that enterprises are trashing their own home-grown applications and turning to technology providers for help.
The bottom line is that you want to verify that the solution you choose justifies the cost, meets your integration requirements and has the features you need. Regardless of how you decide to manage your event-based marketing streams, you'll also want to make sure you do it in a way that meets the recipient's expectations. Obviously, the email needs to arrive at the right time and contain pertinent information about the event at hand. Any promotional messages should be seen as relevant and adding value. If you start overstepping your marketing bounds, you'll pay the price in customer dissatisfaction and attrition.
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