Whitepapers
The Essential Guide for Centralizing Customer Email
A September 2007 study from JupiterResearch underscores the importance of coordinating email across departments to avoid alienating customers through over-mailing, uncoordinated messages and inconsistent branding.
Email centralization enables you to customize each customer communication for maximum impact. This white paper will provide you with the key information you need to implement an email centralization strategy within your organization, including key drivers and long-term benefits to sell the initiative to executive management and practical advice for developing and executing the strategy.
Key things you will learn are:
- Principle business and technical drivers for email centralization
- How to leverage centralization to optimize the customer experience
- Critical factors to consider when developing an email centralization strategy
- A roadmap for implementing email centralization across the enterprise
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