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Technical Support

Expert Help at Your
Fingertips 24x7x365

At StrongMail Systems, our goal is to provide highly-scalable, feature-rich technology backed by expert services and support to enable you to easily maintain your outbound email systems. We offer a range of maintenance and support packages to fit the demands of every customer, whether you're around the corner or around the globe.

Maintenance and Support Services:
Platinum Standard Express
Type:
 Phone & Email Phone & Email Email
Support Hours:
 24 x 7 6am - 8pm PT, M-F 6am - 8pm PT, M-F
Response Time:
 Priority 1 - 1 hour
Priority 2 - 2 hours
Priority 3 - 4 hours		 Priority 1 - 4 hours
Priority 2 - 6 hours
Priority 3 - 8 hours		 24 hours
Includes Software Updates:
 Yes Yes Maintenance Only
# of Support Contacts:
 4 2 2

For additional information about StrongMail's products and services, call (650) 421-4255 or allow us to contact you by completing our web form. Please do not fill out this web form if you need Technical Support. If you are a current customer please log into the Support Portal, or send an email to support@strongmail.com.