At StrongMail Systems, our goal is to provide highly-scalable, feature-rich technology backed by expert services and support to enable you to easily maintain your outbound email systems. We offer a range of maintenance and support packages to fit the demands of every customer, whether you're around the corner or around the globe.
| Platinum | Standard | Express | |
|---|---|---|---|
Type: |
Phone & Email | Phone & Email | |
Support Hours: |
24 x 7 | 6am - 8pm PT, M-F | 6am - 8pm PT, M-F |
Response Time: |
Priority 1 - 1 hour Priority 2 - 2 hours Priority 3 - 4 hours |
Priority 1 - 4 hours Priority 2 - 6 hours Priority 3 - 8 hours |
24 hours |
Includes Software Updates: |
Yes | Yes | Maintenance Only |
# of Support Contacts: |
4 | 2 | 2 |
For additional information about StrongMail's products and services, call (650) 421-4200 or allow us to contact you by completing our web form. Please do not fill out this web form if you need Technical Support. If you are a current customer please log into the Support Portal, or send an email to support@strongmail.com.
