At StrongMail, our goal is to provide highly scalable, feature-rich technology backed by expert services and support to enable you to effectively develop, operate and maintain your email marketing and cross-channel programs.
Support Programs
StrongMail offers three support programs, each tailored to meet the specific business needs of our customers: Platinum, Standard and Express. Our tiered programs feature varying levels of service and support, so that you can receive responsive, expert assistance when you need it most.
Find Answers to Your Support Questions in Spark!
As part of our continued efforts to ensure your success with StrongMail email marketing and social media marketing products and services, we have launched a new online customer community called Spark.
Spark offers StrongMail customers a dynamic environment to easily find answers to their support questions and an opportunity to connect with other users. Now, the Support Portal, Support Forums and Socialize are merged together into an even more vibrant community where the same rich discussions are taking place and access to valuable information is readily available.
In Spark you can:
- Connect and engage with peers and colleagues
- Learn about product features and requirements
- Find answers to day-to-day questions and issues
- Exchange ideas for improving programs
- Gain insight into the latest industry trends and techniques
- Find the latest product documentation
- Submit or find sample API code
- Track existing support cases or submit new ones
To access Spark visit http://spark.strongmail.com
